ABSTRACT
This chapter focuses on the Problem-Solving Process (PSP) wheel. The PSP wheel breaks down managers problem-solving activities into eight defined areas, much like a map. The eight areas of the PSP wheel are: identify problem, gather data, analyse data, generate solutions, select solutions, plan, test and rehearse, and action. These eight areas provide reference points to manage their problem-solving journey. By using the PSP wheel to manage their problem-solving journey, managers can distance themselves from the emotion and chaos surrounding the actual problem, deliberately manage their attention through creative techniques to locate, define and solve the problem. The PSP wheel makes it possible for managers to manage their tactics with the background of a sound strategic model. One of the central themes behind the structure and content of the PSP wheel has been to combine simplicity with accessibility. The eight stages in the wheel fall into three sub-processes: foundation, generation and execution.
