ABSTRACT
After looking, in the previous chapter, at a concrete example implementation of the service quality cycle by an internal service provider within a leading aircraft manufacturer, the purpose of this chapter is to put the present book into the context in which it was written, and discuss some future steps in further refining the proposed method. The latter can be achieved by gaining new insights and experience from implementations in other aviation and comparable non-aviation domains that are conducted by both external and internal service providers.
