ABSTRACT
A lot has been written about stakeholder management and the importance of communication (more on that later), but there are few practical models relating to how to engage people in projects. If you want to work in a customer-centric way, you need to arm yourself with tools to help you do so. Exceed is a practical model to use as the basis for stakeholder communications. It is a proven process designed to deliver services which consistently and continually deliver exceptional levels of customer satisfaction. In short, while customer-centric project management is a state of mind, Exceed is the practical manifestation that shows you how customercentric you really are. It’s the process of defining how well a business, department or team is perceived by its customers.
