ABSTRACT
The quality of operational performance and extent of its deviations from original plans are invaluable indicators of airlines’ financial health. What better way could there be to manage complex systems than to discover things that do not work well, and understand their causes and consequences. If recognised early enough, these deviations, that we will here call disruptions, can help prevent unpleasant surprises at a later stage. Beyond Airline Disruptions is written to establish the foundation for the new concept of disruption loss management, and explain how to turn knowledge about disruptions into a powerful business control tool. The focus is on identifying disruption losses and linking them with their root causes, which can help improve the quality of planning and decision making at all levels across an airline, be it strategic, financial, network planning, scheduling, or operations.
