ABSTRACT
There is a danger, if not naivete, in seeing the organization in its micro form as simply the airline, flying school or aviation college. The organization has to be seen in the macro or plural form and is much bigger.. .and much, much more powerful than that. It includes not only employers in the aviation industry, but governments and their bureaucracies, especially those administering aviation. Amongst other activities, the organization (as considered in its macro form): • decides laws, rules and regulations which govern standards; • determines licensing requirements; • prescribes examination content and format; • funds air safety investigation and reporting; and • provides safety seminars, publications and other communications with
in both the micro and macro perspective. Initially, Sasso narrows the focus to organizational factors involved in CRM training. He shows how to start with a survey to establish the all-important base-line data (without which there is no criterion to trace change in the organization). Then comes the detail of instructor training, based on his experience with the 600 flight training staff at North West Airlines. Experiential methods, based on videotaped scenarios to provide simulated LOFT debriefs, are linked with a syllabus divided into four clusters: one being taught annually. This keeps the course, with its close attention to assessment techniques, up to date.
