ABSTRACT
This introduction presents an overview of the key concepts discussed in the subsequent chapters of this book. The book covers the problems of deception, both oral and written. It deals with countermeasures, from generic questions through to the policies and procedures needed to assure an honest workforce, a personal manifesto to make sure employees do not go the way of the Enron directors, and how to interview people suspected of fraud. The book explains how and why lies are told and how employees can deal with them whatever job they do. It also covers 'interviewing skills', which can be defined as: the capability to find the truth; in all situations; in compliance with the law and ethical standards, through specified processes; in a way which leaves everyone involved with the most positive feelings possible under all of the circumstances.
