ABSTRACT

Changes are one of the most common identifiable causes of project delays, increased costs and low labour productivity. Changes can ruin a project that started with high expectations among all the stakeholders. It is quite common for changes to add anything up to 50 per cent to project costs and not unusual for them to add even more. Thus one of the most important, but unfortunately unpleasantly tedious and troublesome, functions of a project manager is to control all the changes to a project.