ABSTRACT
Acknowledgements xi A short glossary of terms xiii Welcome to the Gower Assessment and Development Centre 1 The coding system 3 Codings for types of document 6 Codings for types of simulation and other activities 7
CONSULTANCY (meetings where cooperation is required) 9
Introduction 11 Assessor guidelines: professional factors 13 Assessor guidelines: management factors 15 Himberton 17 Thatchet 23 Start-up 29 Compofreeze 35
RECOMMENDATION (meetings where participants have conflicting aims) 45
Introduction 47 Assessor guidelines: professional factors 49 Assessor guidelines: management factors 51 PQRS 53 Incentivo 59 Metrohospital 77 Special Projects 85
CONTINGENCY (activities where interruptions must be dealt with) 93
Introduction 95 Assessor guidelines (group): professional factors 97 Assessor guidelines (individual): professional factors 99 Assessor guidelines (group): management factors 101 Assessor guidelines (individual): management factors 103 Small Zoo 105 Medanair 135 World Aid 201
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Introduction 241 Assessor guidelines: professional factors 243 Assessor guidelines: management factors 245 Hobby 247 Short Talks 253 Training Topics 259 Topics 265 Employers and Government 271
DISCUSSION (one-to-one interviews of various kinds) 277
Introduction 279 Assessor guidelines: professional factors 281 Assessor guidelines: management factors 283 Change 285 Customer Calls 293 Enophelet 303 Erifbus* 313 Ashley Jones 317 Garwan Phillips 327
REPORT (report and proposal writing activities) 337
Introduction 339 Assessor guidelines: professional factors 341 Assessor guidelines: management factors 343 Group Trip 345 Consultancy* 369 Erifbus 373 Ashley Jones* 409 Incentivo* 413 Conference 419 Garwan Phillips* 573
*linked to previous activities
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