ABSTRACT
Tourism, of which the hotel and catering industry is a principal element, is now claimed to be the country's fastest growing industry and also one of the leading earners of foreign currency. The hotel and catering industry employs in excess of two 23 million people, and in 1985 Britain was reported to be earning £20 billion in the hotel and catering industry. The European Travel Commission also predicts a doubling in European tourism by 1990, with the creation of 6–8 million new jobs in Europe. Within the hotel and catering industry itself there are important developments which have long-term implications for the industry. At one end of the scale, there are employers who use only expert techniques including group selection procedures and psychological tests. One conclusion about the future for management is that much greater participation by all levels of the workforce in decisions that affect them is desired.
