ABSTRACT
This chapter considers material which is considered to be of value to the understanding of the development of personnel management in the private sector of the hotel and catering industry in Britain. It reviews the British texts which have contributed to the development of the personnel management function in British hotels and restaurants, and the relevant starting point appears to be later than W. F. Whyte's and George Orwell's work. Interestingly, the other report, on industrial catering, concluding that collective bargaining and the determination of conditions of employment were so well organized that the Commission of Industrial Relations recommended the abolition of the sector's Wages Council. The first Industrial Training Act was responsible for long-term changes in employment. In the mid- to late-seventies the HCITB levy exemption scheme provided an important impetus to improving the management of manpower resources.
