ABSTRACT
Patient satisfaction was measured with the Professional Research Consultants Patient Satisfaction Survey Tool, which has been utilized in hospitals through-
95 out the United States for 20 years.46 Scoring is based on a point scale with weighting factors: Excellent (100), Very Good (80), Good (60), Fair (40), and Poor (20). In terms of validity of the instrument, Professional Research Consultants reports that they have per-
1 00 formed various tests of internal validity. The Cronbach a was .936 (n = 824) for the data from the medical unit utilized in this investigation. Professional Research Consultants also reports that they have conducted "side-by-side studies to compare various methodolo-
1 05 gies" and that by "utilizing norm data, they have demonstrated stability and consistency across various groups."46
