ABSTRACT
Value statements set the tone for many organizations, representing ideals that serve as the foundation for policies, goals and operations. They are reminders of the factors that contribute to a positive work environment. Organizations generally consist of three types of individuals. Ascendant employees are highly self-confident and like challenging assignments. They thrive on recognition and promotion. Indifferent employees perform duties at an acceptable, minimal level. Their concentration is on getting by, and their focus is usually on family or nondepartmental activities. They do just enough to get by and avoid discipline, resisting any change. Ambivalent officers are creative and intelligent. They will seek out critical areas of the job and gather knowledge about them. However, routine work becomes stagnant and boring, and they become procrastinators. Employee assistance program (EAP) is a comprehensive program that may use in-house and/or external specialists. EAPs cover a wide range of services to help employees deal with emotional, family, psychological, financial and retirement matters.
