ABSTRACT
This chapter examines the roles of the project sponsor, project manager and team, the quality manager, the quality assurer, and the quality administrator. The business executive sponsoring a project or programme, known as the project sponsor or programme sponsor, bears a particular quality responsibility. This person needs to ensure that there is a commitment to quality within the project or programme that is commensurate with or exceeds that practised in the business. A project manager is responsible for ensuring that quality management is properly implemented in a project and becomes an integral part of the overall project management processes. The quality manager’s role would include most of the activities as mentioned for the project manager. The role is not to build quality deliverables but to advise teams on how to ensure that the desired level of quality is being achieved. Quality assurers look for evidence of compliance to standards or conformance to quality objectives.
