ABSTRACT
This introduction presents an overview of the key concepts discussed in the subsequent chapters of this book. The book explores the concept of 'quality' as it has meaning in architecture – particularly with respect to how perceptions of quality affect the designer-client relationship. It makes the case for creating Quality Modelling System (QMS), and looks at the tools available to assist in doing it, planning and implementing a QMS, critical success factors, costs, and document management. The book also explores quality standard ISO 9001:2015, how it differs from previous versions, and the consequences for design practice. It considers the relationship of quality to firm leadership, brand, presentation, and organizational change. The book considers Building Information Modelling (BIM), risk, design management, Integrated Project Delivery (IPD), avoiding project surprises, and project document management. It describes quality in business models, communications, marketing, quality consequences of fee cutting and strategic alliances.
