ABSTRACT
This chapter discusses the role of the formal capability maturity process. A standard capability maturity model (CMM) for information and communication technology supply chain management offers a systematic classification structure that will allow organizations to develop their capabilities for the management of existing and future supply chains. In the Software Acquisition-CMM, an individual acquisition begins with the process of defining a system need. A single, mutually agreed-upon model for ensuring uniformity in process must be available as a basis for independently assuring information and communication technology supply chain organizational competence. The model can then serve as the basis for building the commensurate trust. The goal of Transition to Support is to facilitate the transition of the product of the information and communication technology supply chain, to the eventual customer organization. A top-to-bottom capability evaluation of every component organization in an information and communication technology product supply chain operation might not be warranted in every situation.
