ABSTRACT
Everyone should regularly invest in building their communication skills. This chapter helps school leaders to proactively and continually improve their communication skills through simple and practical steps. It reviews the following areas: understanding their personal communication style, knowing how they are communicating, developing a communication mindset, knowing how to actively listen, generating ideas to make school leaders communication even more effective and managing more challenging communication. Personal communication is full of potential pitfalls, in terms of opportunities to make mistakes. Some situations require more sensitivity in communicating. Dealing with aggressive reactions, delivering bad news, and engaging with uninterested parents are three examples of this. School leaders could offer short English language sessions on the school grounds to get parents over the threshold. This will start to change their perception of 'school' and breaks down barriers so they feel more positive about supporting their child's education.
