ABSTRACT
This introduction presents an overview of the key concepts discussed in the subsequent chapters of this book. The book introduces the concepts of human performance improvement (HPI). It is written for a broad audience that may include trainers, human resources (HR) practitioners, line managers, workers, college students who are being introduced to HPI, and anyone else who is interested in improving how well and how much people perform in organizational settings. The book also introduces HPI by defining what it is, what people must know to carry it out, and what tools and techniques are fundamental to its practice. It shows how HPI is applied in organizations. HPI is intended, pure and simple, to improve the bottom-line, measurable results of organizations, work groups, or individuals. The book also defines such key terms as performance and human performance improvement. Performance, it should be emphasized here, refers to the results or outcomes of work.
