ABSTRACT
This chapter reviews the role of the intervention specialist. It also reviews various techniques for identifying and selecting appropriate human performance improvement (HPI) strategies. The chapter draws upon principles of agile, design thinking, and introduces the notion of creating prototypes as a way to engage stakeholders in preliminary solution design. Sometimes an integration design and development team may be assembled to work on creating the intervention. The emergence of agile, design thinking, lean, and similar approaches used in software, systems, and product development have exciting applications to the practice of HPI including during the intervention selection stage. Attempting to establish selection criteria after solutions are articulated can introduce bias, which may artificially sway the decision toward that preference. The process of reaching clarity and agreement on the weight assigned to criteria can be both important and enlightening.
