ABSTRACT
This chapter provides a rudimentary list of action steps that are needed to transform a traditional training function into a full-service human performance improvement organization. It also provides several options for building this competency in the training organization. The chapter explains additional information on how to develop Human Performance Improvement (HPI) practitioners. Establishing the training organization as one that is focused on performance will help management recognize the function's role in helping the organization achieve its goals. This will help to establish credibility for transforming the training function into an HPI function. The training department must measure and report the ability of the learning events to produce behavior change back on the job and the impact of behavior change in meeting the organization's goals. Just as additional competencies are required to transition from a traditional training function to a results-based training function, so too are new competencies required to transform into a full-service HPI organization.
