ABSTRACT
To implement Customer Satisfaction Planning (CSP), inventory management techniques must change. Th is requires:
Switching from part numbers to order numbers for tracking purposes. If direct to kit is implemented, there will be zero inventory. Linking the component order to the assembly kit location to eliminate the problems associated with part location, which now arise when the order destination and Materials Requirements Planning (MRP) confl ict. In this way, the part can be properly packaged and transported to the exact kit. Creating new kits for the next production batch will eliminate manufac- turing stoppages. Production assurance kits minimize the eff ect of failures without disrupting production because new kits are always available. Converting production assurance kits into product spares at the end of the production cycle avoids surpluses and supports the product after manufacturing is completed. Production assurance kits can become spares after the delivery of the last product. An additional advantage is enhanced customer satisfaction. Developing prototypes (fi rst articles) when a new model is created. Pro- duction assurance helps ensure timely completion of the model and amortizes the development cost over more units.
