ABSTRACT
Any actions you implement to improve productivity, including corrective or preventive actions, are essentially changes. Every improvement from a less productive to a more productive way of operating is a change. Resistance to change is a universal human behavior. It is found in all countries and among all ethnic groups, races, cultures, and societies. It exists among all professions and trades, and at all educational levels. Resistance to change does not respect age, gender, or health. It is ubiquitous.
