ABSTRACT
Max Fisher joined Community Pharmacy Limited about two years ago. Recently, one of the experienced dispensers went on sick leave for an operation and another has been away for two weeks on stress leave. Max was left with only one dispenser to help him do all the work. The volume of prescriptions has been increasing constantly, and as result, a backlog has occurred. His main task is checking prescriptions, and he has no time to devote to other tasks of patient counseling and management duties for which he is well qualified. Max’s work is constantly interrupted by questions from other healthcare staff. Daily he is harassed by the manager, Dianne, to perform more medicine use reviews (MURs) and reduce the waiting
times. He realizes that the targets for MURs and waiting times are unrealistic. When he tried to explain the difficulties, both Dianne and the area manager were not supportive. Now he feels that he is not doing a good job and is emotionally distressed. He experiences constant band-like headaches across the forehead.
