ABSTRACT
Max had not had a performance review for nearly two years. At that time, he reported to the pharmacy manager, who was a pharmacist. Since then, the managerial role was taken up by a nonpharmacist manager. Max was not happy to be interviewed by the present manager, who lacked technical skills. He requested the manager to invite the group pharmacist so that both of them could conduct the review. His request was refused. The manager opened the interview by briefly expressing her satisfaction with Max’s commitment, accuracy, and dedication to work. However, there were no specifics. He was rated on several criteria, and the manager mainly focused on weaknesses according to her perception. Some of them were technical issues that were beyond the scope of the manager. Some critical incidents were presented to support her
conclusions. But Max’s comments on the issues were ignored. Suggestions for which he did not have any input for improvement were presented to Max. Finally, he was given a mediocre report, and he left completely demoralized and demotivated.
