ABSTRACT
This chapter reviews some basic concepts in administration and management related to goals and the organizational relationships that exist with the external environment. All criminal justice organizations have official and operative goals that serve as guidelines for day-to-day operations and long-term planning. These are tied to the vision, mission, and core values of the organization. These goals also help the organizations to compete and survive in the competitive global environment. Related to goals is the issue of effectiveness-the degree to which an organization attains its goals. However, effectiveness is often difficult to measure, in either qualitative or quantitative terms. In addition, organizational outcomes, or what the organization actually does, may have nothing in common with either category of goals. In recent years, however, goals and degree of effectiveness have become common in the lexicon of criminal justice administration, due to public demands for accountability and productivity.
