ABSTRACT
There is no doubt that claims are increasing. They are doing so for a variety of reasons:
The population is more litigious and less tolerant of a medical outcome that is less than ideal.
It has become much more fashionable to complain.
The Government encourages complaints about healthcare.
The media repeatedly provide programmes about poor healthcare, and advertisements for the ‘where there’s blame, there’s a claim’ culture stimulate dissatisfaction.
The advent of no-win, no-fee arrangements.
