ABSTRACT
Two worldviews dominate how conflict is understood: competitive and cooperative. The chapter explains the differences between these two worldviews and the strengths and weaknesses of each perspective. Those holding a competitive view of conflict see three possible outcomes for resolution: win, lose, or draw. Marked by the use of power strategies to gain an advantage, resources are viewed as limited. Competitors in conflict may try to gain advantage by withholding resources or through other means of coercion. The myths of competition include believing it is human nature to be competitive, competition leads to excellence, competition is the necessary for fun, and competition makes us better. Conversely, a cooperative worldview promotes mutual gains and creative problem solving to resolve disputes, focusing on creating value for all parties. Key to the cooperative approach is identifying the interest underlying positions a party holds. Additionally, behaviors that create positive or negative communication climates are explored.
