ABSTRACT
An understanding of the culture of an organisation is vital when implementing change. Change will always create a tension with organisational culture because it redefines the way things are done throughout the organisation. Culture plays a huge part in determining how people behave at work, including how they access and act upon information, influence and are influenced by others, and make decisions and allocate resources. Organisational culture is a combination of the unspoken values, beliefs, assumptions, and motivations which shape behaviours and decision making at all levels of an organisation. Given the esoteric nature of organisational culture, it is not always easy or straightforward to analyse and define. The best way to really understand an organisational culture is to examine it with the people who work in it every day.
