ABSTRACT
This introduction presents an overview of the key concepts discussed in the subsequent chapters of this book. The book offers a different approach to the usual business books. The approach is pragmatic because it deals with the process of relationships and is about common sense. The book provides everyone within the workforce from the shop floor to the managing director (MD) with different options on how to relate. It offers those in business an overall guide to increasing productivity through developing and enhancing workplace relationships. The book presents the reader to develop an understanding of them and others so that they can be aware of the processes involved in carrying out decisions and strategies. It provides some clear how-tos for those who require extra tools for developing effective communication. The book offers a way of understanding the relationship between people, processes and productivity. It includes a small vignette or case illustration which is then explored using Transactional Analysis (TA) theory.
