ABSTRACT
Though essential, the achievement of business-oriented performance outcomes has obscured the importance of employee well-being at work, which is a neglected area of inquiry within the field of HRM. Focusing on employees’ views of line management leadership and its implications for employee well-being at work has received little attention. This study discusses preliminary findings from ongoing research and presents a better understanding of the diversity of experiences employees receive within their organisation based on leadership practices and its implications for well-being at work, service delivery, and performance. The research described in this chapter was conducted at a local government organisation in North England. Using the technique of Interpretative Phenomenological Analysis (IPA) provided insight into the life-world of participants, providing the opportunity for employees to share their personal experience of leadership on the front line and its implication for employee well-being at work. The impact of the findings for line management leadership and employee well-being at work and performance are discussed.
