ABSTRACT
This chapter explains about the nature of problems, and in particular what distinguishes simple problems from complex problems and complex problems from wicked problems. As wicked problems demonstrate many of the characteristics of complex problems, the differences between complexity and wickedness may pose some confusion. Successful solutions to complex problems frequently require multiple forms of expertise. The idea of wicked problems, however, gained significant recognition when H. W. J. Rittel and M. M. Webber published their joint paper on a general theory of planning. Wicked problems can cover a range of problems from climate change and terrorism to inner-city poverty and cyber-crime. A wisdom-based strategy to deal with wicked problems ensures that the decision maker has an accurate awareness of their abilities and limitations. The wisdom requires various stakeholder interests, needs, and perspectives or expectations to be taken into account.
