ABSTRACT
This chapter allows us to Recognise and avoid three myths related to creating value through change programmes and identify opportunities for applying advances in technology, processes and thinking to create value. The primary message of the chapter is a positive one: that it is perfectly possible to achieve growth with sustainable consumption of resources through precise targeting, timing and alignment of investment in people, process and technology. Programmes have a core role in this transition because they are the vehicle by which change, and more importantly intended outcomes from change, are realised. There are three common myths related to creating value through change programmes which we will illustrate through the Welfare Benefits Story case study: value correlates with spend, wishful thinking will do and big bang implementation is best.
