ABSTRACT
Outcome focus is both the mindset and process of clearly defining intended benefits then retaining that clarity throughout the life of the programme. Outcome focus represents a shift from accounting for what is spent to accountability for value that the spend delivers to stakeholders. Traditionally, the commercial private sector has been most concerned with making profit in order to deliver acceptable returns to shareholders, whilst the public sector focused on accountability for spending taxpayers money. The core tenet in Value Management is explicit causal linkage between programme deliverables and benefits experienced by stakeholders. Slywotzky and Morrison propose that the traditional value chain, starting with assets and core competencies, is reversed to become customer-centric. In Value Management, this dilemma overcome by chunking deliverables up to a level at which they can be most readily translated into business capabilities that cause benefits. The power of strategy mapping lies in themes, through the Balanced Scorecard perspectives to financial outcomes.
