ABSTRACT
Technically complex projects are qualitatively different from projects exhibiting other kinds of complexity. Whereas structurally complex projects involve a multitude of interconnected elements or sub-projects, with the complexity arising as a result of the sheer number of interconnections, technical complexity can arise with significantly fewer elements. The pattern of communication in a technically complex project is typically rich and chaotic. Communication is characterized by lots of informal meetings and discussion. Indeed, the vast majority of information vital to the project will be distributed through informal networks. Project managers need high level skills in communication and relationship management for technically complex projects. In particular they need the ability to protect, nurture and motivate design and research teams. They must be able to communicate critical design issues to stakeholders and manage their expectations throughout the design phases. The project manager can also play a very useful role as integrator in technically complex projects.
