ABSTRACT
Patricia, the general manager had been an internal applicant for the Chief Executive Officer's (CEO) role but she was fully prepared to remain in her existing role when Lois was appointed. Lois has found Patricia to be a tireless worker who produces results. Without knowing about Third Generation Leadership, Lois embarked on a programme to make the organisation more collegial and inclusive. One of her first symbolic changes was to operate an open door policy in which any employee could access her easily. To facilitate this she moved her executive assistant to an office adjoining the CEO's office. The effect of this was to make it possible for anyone entering the executive area to immediately see whether or not Lois was available. Where Lois wanted to encourage decision-making at the lowest possible level and to encourage an atmosphere of innovation, Patricia wanted to know detail of everything in order to ensure that there was nothing Lois might learn that wasn't known to Patricia.
