ABSTRACT
This chapter summarises Sarah Leberman's research into the transfer of learning of the Accident Rehabilitation and Compensation Insurance Corporation (ACC) Case Managers from the classroom to the workplace. The aim of case management was to provide a high quality outcome focused service, resulting in a faster and better recovery for claimants and ultimately a reduction in duration and costs of claims. In the case of Sarah Leberman's research, it was shown that confident and more self-aware Case Managers were able to provide a better service to their clients, than was the case prior to having completed the Victoria University of Wellington (VUW) Diploma in Rehabilitation Studies. The conclusions from the research have been incorporated into a generic transfer of learning model which, it is suggested, explains the preferred conditions for transfer of learning from the classroom to the workplace for adult learners.
