ABSTRACT
Making the right choices is important, since over-reacting to measurements can be as big a disaster, through creating unnecessary amounts of work, as ignoring them. Remedial action relates to the short term and limiting the damage. It is the action we take to pick ourselves up after we have tripped or faltered. It represents what many managers call 'fire-fighting'. Corrective action can rarely be taken quickly or lightly. For it to be really effective, the solution also needs to be a fundamental change to the process to eliminate the problem, not something that papers over the cracks or hides the real issues. Brainstorming is at the heart of many of the discussion-based investigation techniques and is the most widely known of all such ideas. It is not really a tool, but simply one common step in a number of group problem-solving methods.
