ABSTRACT
This chapter examines the degree to which that characterization accurately captures the real world of routine flight operations. It discusses crew resource management (CRM) classes that focus on making efficient use of available resources sometimes provide general guidance on workload management but rarely address the specific manifestations of real-world demands. People visits to airline training centers led them to conclude that airlines provide very little training and guidance to help pilots manage these situations. The chapter describes pilot errors associated with real-world perturbations, analyzes the cognitive processes that come into play when pilots respond to concurrent task demands, and develop a perspective on vulnerability to errors of omission. Our jumpseat observations focused on perturbations that forced the crew to alter the sequence of execution of tasks described in the flight operations manual (FOM), disrupted the flow of work, or increased the complexity of work.
