ABSTRACT
Chapter 3 focuses on the management of airline ground operations, especially on aircraft turnaround operations and passenger flow management at airports. First, the chapter starts by discussing some issues observed in daily airline operations and the complex resource connections between flights at airports. Second, the framework and techniques widely used by airlines to collect service data of aircraft turnarounds are introduced. The use of modern technologies to assist data collection and analysis is discussed with the introduction of the ACARS system used in the industry, and the development of the ATMS framework in this book.
