ABSTRACT
In many organizations top-level management have an unclear view of their digital capability and finds it very difficult to understand the technical and organizational environment upon which they increasingly depend. Often inadequacies only manifest themselves when projects fail, costs spiral, operational systems crash, or service providers fail to deliver the promised value. Digital assets and programs are complex to manage and continually change due to the nature of technology and changing business requirements. Of all the digital assets, human resources represent the biggest part of the cost base and on a unit basis the one most likely to increase. Identifying and anticipating the required core competencies in the workforce is therefore essential. When these are understood, an effective recruitment, retention and training program is necessary to ensure that the organization has the skills to utilize digital opportunities effectively in order to achieve the stated objectives.
