ABSTRACT
This chapter focuses on four empirical attempts to tackle the relationship between bureaucracy and democracy in the context of the Israeli public arena. All four studies demonstrate how a theoretical relationship between bureaucracy and democracy can be developed and tested empirically. The chapter develops a rationale for the examination of the type of relationship between two essential constructs of bureaucracy and democracy citizens' satisfaction with public services, and citizens' trust in government and in public administration systems. It examines a more comprehensive model that includes variables such as managerial quality and other democratic outputs. The chapter provides some preliminary empirical support to theoretical arguments about the nexus between bureaucracy and democracy, based on a citizens-oriented longitudinal study.
