ABSTRACT
Good senior management is only part of the equation for a successful business. It is important to know how to audit for leadership and management capability and how to address skills deficits. Line management is most employees' first experience of managing people, so it is crucial to provide training, support and mentoring. Managers need to offer clarity, appreciation of employees' effort and contribution, treat their people as individuals and ensure that work is organised efficiently and effectively so that employees feel they are valued, and equipped and supported to do their job. The key competencies of a good manager are: reviewing and guiding, feedback, praise and recognition, autonomy and empowerment. A wide range of interventions can support better management capability in the workplace. These include 360 degree feedback, blended learning, combination of classroom/e-learning, line management workshops, line management champions, secondments, peer networking, and mentoring.
