ABSTRACT
The emergence of social platforms and the capturing of ambient data are making new forms of information available, thought of as social analytics. Any analytic derived through social practices or from social sources is thought of as a social analytic. Enterprise social analytics identify who is connected to whom, who has the expertise, those who are actively helping others, and who influences whom, in short, how work really gets done. Gamification platforms such as Bunchball, BigDoor and Badgeville use game design techniques and mechanics to engage members of enterprise social networks. A social graph is a mapping of people and how they are related. Companies that have implemented social tools inside their own organisation have their own enterprise social graph. In an enterprise social graph, indegree is not necessarily an indication of popularity. Progressive companies could adapt their performance review process to include metrics from the social graph and reward unsung heroes, recognising them as heroes.
