ABSTRACT
This chapter reviews the history and evolution of crew resource management (CRM) training. It identifies pertinent CRM issues, including content ambiguity, assessment issues, effective feedback, and transfer of training. The chapter introduces the single-pilot resource management (SRM) training and explores the feasibility of computer-based CRM and SRM. The CRM literature identifies the opportunities and challenges faced in the design of nontechnical pilot training. An effective spin-off of CRM training was Line Oriented Flight Training (LOFT), which allowed crews to practice CRM skills in a flight simulator. CRM training is widely used, and there is great variation in the content and delivery of CRM training, even within the same airline, as instructors use different teaching strategies. Despite the need for nontechnical training that is effective, standardized, widely distributable, and affordable, computer-based CRM training has received minimal attention. The industry has recognized the need for CRM concepts to be taught in general aviation (GA) to single-pilot operators.
