ABSTRACT

Recall a question that was raised in the introduction by some

readers of the draft contents of the first seven chapters. “OK, I

understand some of the trends and scenarios presented as well as

the need to transition from traditional management to integrative

management. Also, while I do not agree with the relevancy of all

the case studies presented, since the airline business operates in

a different framework, I do see that it is possible to improve in a

number of areas. My question is: “Where do I start?” This closing

chapter is an attempt to answer this question.