ABSTRACT
Recall a question that was raised in the introduction by some
readers of the draft contents of the first seven chapters. “OK, I
understand some of the trends and scenarios presented as well as
the need to transition from traditional management to integrative
management. Also, while I do not agree with the relevancy of all
the case studies presented, since the airline business operates in
a different framework, I do see that it is possible to improve in a
number of areas. My question is: “Where do I start?” This closing
chapter is an attempt to answer this question.