ABSTRACT
This chapter focuses on the principles of learning design and delivery that have the most relevance for the attainment of learning transfer. Understanding these principles should provide a sound basis for choosing the appropriate content, tools and techniques that have been proven to work, rather than leaving participants at the mercy of the trainer's preferences. It is probably fair to say that much of the emphasis on training programmes today is on the content and delivery of those programmes, what actually happens in the classroom. Of course, no one would argue that a properly thought-out and well-delivered programme is a key contributor to its success, whatever the influence of other factors on learning transfer. The analysis included the creation of a clear process for ensuring that the people who attend training courses and other learning events are the right people in the right place at the right time.
