ABSTRACT
This chapter explains the relations between the key actors during the operational phase and how they manage them with contracts. It examines the key actors identified in terms of their different priorities and their relative positions of power and influence that constitute the institutional setting during the operational phase of the terminal's life cycle. The contingent nature of modern planning for intermodal transport means that public actors find it difficult to tie funding support for intermodal terminal development to conditions for the operational model of the terminal. The chapter analyses the business model as it is observed in the contracts between key actors in the rail industry. It concludes with an institutional framework of the key actors during this phase of the life cycle, and a discussion of how it compares with the developers and those involved in setting the concession agreement, and how the terminal governance changes when moving from the planning to the operational phase.
