ABSTRACT
Knowledge management has become important in corporate social responsibility (CSR) work. Companies increasingly find themselves under pressure to adopt socially responsible forms of operation to prevent financial crime. There are a number of approaches to knowledge management in the literature. Wang describes the approaches as schools of knowledge management strategy. First, the systems school strategies aim to capture and store information based on knowledge of individuals in knowledge support repositories. Next, the cartographic school strategies focus on mapping knowledge by creating yellow pages or directories of knowledge owners. Third, the process school strategies aim to provide people not only with the knowledge they request but with the most useful knowledge that is relevant to their current tasks. Unified communication (UC) is an important tool for building knowledge networks. While knowledge resides in the heads of knowledge workers in knowledge organizations such as business enterprises, knowledge networks are dependent on communication channels as well as the willingness to share knowledge.
