ABSTRACT
In recent years many innovative management concepts and terms have emerged in the business literature that builds upon the basic ideas of Just-in-Time (JIT) logistics. JIT customer service requires fundamental changes in the way in which business is conducted both internally and across organizational boundaries. JIT emphasizes continuous process improvements to achieve the goal of zero defects. As customer service is the centrepiece of business logistics, the customer definition of logistics is important to carry out the logistics activities. In JIT logistics, there is a vast amount of data transmission between suppliers and buyers involved throughout the order cycle. A stable buyer-supplier relationship requires the involvement of firms beyond organizational boundaries to improve performance throughout the supply chain. Electronic data interchange (EDI) represents a company-to-company data exchange mechanism in the form of electronic transfer. In JIT logistics, transportation management is critical to the overall success of the logistics processes.
