ABSTRACT
This conclusion presents some closing thoughts on the key concepts discussed in the preceding chapters of this book. The book presents an examination of the relationship between capitalism, labour and identity. The concern with targets, efficiency and productivity reflect the current version of predatory capitalist accumulation at the expense of employees' well-being and dignity. When global shifts occur on the scale the author have documented, old values, habits and dispositions come under increasing pressure. The old working-class habitus breaks down and is replaced by a set of values heavily influenced by the dominant cultural themes of our time. The book highlights many of Horkheimer and Adorno's co-workers plans for the future, looking for contentment in their lives, believing it would come from a new beginning away from Call Direct. The prison, the hospital, and the call centre floor all use supervision and surveillance as a means of regulating behavior.
