ABSTRACT
Innovation is the ability to turn knowledge and bright ideas into an opportunity or to use these ideas to solve a problem. This, according to Walton (2008:125), citing the European Union, is to do with:
renewal and enlargement of the range of products and services and the associated markets;
establishment of new methods of production, supply and distribution; and
introduction of changes in management, work organization and the working conditions and skills of the workforce.
A fourth category of innovation is the paradigm shift to virtual e-services that is changing the fundamental mindset about how and why information services and libraries exist.